Privacy Policy

1. Information We Collect

When you submit a service request or call our helpline, we may collect the following information:

• Contact Information: Your full name, mobile phone number, and alternative contact number.
• Service Address: Your house/apartment address, landmark, locality in Hosur (e.g., SIPCOT, Mathigiri, Bagalur Road), and pincode.
• Appliance Details: Appliance category (TV, Washing Machine, Refrigerator), brand, model number, screen size, and description of the malfunction.
• Technical & Log Data: IP address, browser type, device information, operating system, and pages visited, collected automatically for website optimization and security.

2. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• To schedule, confirm, and fulfill doorstep appliance inspections and repair appointments.
• To communicate service updates, estimated arrival times, and cost estimates via Phone or SMS.
• To issue official invoices and register your 1-year parts and service warranty card.
• To answer customer support queries and resolve warranty claims.
• To measure the effectiveness of our advertising campaigns (such as Google Ads) and improve website functionality.

3. No Sale or Unauthorized Sharing of Personal Data

We uphold strict confidentiality. We do not sell, rent, lease, or monetize customer data under any circumstances. We share your information only in the following limited situations:

• Assigned Technicians: We provide your name, address, and phone number to the certified field technician assigned to service your appliance in Hosur.
• Legal Compliance: If required by Indian law, court order, or governmental authorities.

4. Cookies and Advertising Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and measure ad performance:

• Essential Cookies: Required for proper navigation and form submissions on our website.
• Google Ads & Analytics: We may use Google Ads conversion tracking and Google Analytics cookies to understand how visitors interact with our website and measure ad campaign performance. These cookies collect non-personally identifiable information.
• Opt-out: You can manage or disable cookies through your browser settings. You can also opt out of personalized Google advertising by visiting Google Ads Settings.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, or disclosure. All data transmissions across our website are secured via SSL (HTTPS) 256-bit encryption.

6. Data Retention & Your Rights

We retain customer service records for the duration of the 1-year warranty period and as required by tax and accounting regulations. You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete contact details.
• Request deletion of your personal data once service and warranty obligations have expired.