Terms & Conditions

1. Scope of Service

Smart Appliance Tech provides doorstep repair, component diagnostics, maintenance, and spare parts replacement services for home appliances (including Televisions, Washing Machines, and Refrigerators) across Hosur Municipal Corporation and surrounding localities within a 40-kilometer operational radius.

We operate as an independent multi-brand service provider specializing in out-of-warranty consumer appliances.

2. Inspection & Visiting Fee Policy

• Free Inspection With Repair: If you proceed with the repair recommended by our technician, the visiting and diagnosis fee is 100% waived. You only pay for the agreed repair service and replaced spare parts.
• Inspection Fee If Declined: If the technician inspects the appliance, diagnoses the fault, and provides a quotation, but you choose not to proceed with the repair, a nominal visiting charge is payable to cover the technician's travel and diagnostic time in Hosur.
• Transparent Quotation: No repair work is started without your prior approval of the estimated cost.

3. 1-Year Service & Spare Parts Warranty

We stand behind our workmanship. Every completed repair includes an official 1-Year Smart Appliance Tech Guarantee Card subject to the following terms:

• What is Covered: The warranty strictly covers the exact spare part replaced or specific repair work carried out as detailed in your service invoice. If the same defect recurs within 1 year (365 days), we repair or replace it free of charge.
• What is Excluded: The warranty does NOT cover:
  • Physical damage, screen panel cracks, drops, or external impacts.
  • Liquid spills, water seepage, or moisture corrosion.
  • Damage caused by electrical voltage fluctuations, lightning strikes, or improper wiring in the premises.
  • Appliance tampering or attempted repairs by another technician or unauthorized third party post-service.
  • Unrelated defects in different components of the same appliance.

4. Customer Responsibilities

To ensure a safe and effective doorstep repair, customers agree to:

• Provide an adult representative on the premises throughout the technician's visit.
• Ensure safe electrical connections and access to the appliance.
• Test the appliance in the technician's presence upon completion of repair before releasing payment.
• Retain the physical invoice or digital service receipt for any future warranty claims.

5. Payment Terms

Payment is due immediately upon completion of the repair and successful testing of the appliance. We accept:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Cash
• Immediate Net Banking Transfer (IMPS)

6. Cancellation & Rescheduling

You may cancel or reschedule your doorstep appointment at zero charge anytime before the technician is dispatched to your location. Once the technician arrives at your premises, the standard inspection fee applies if the visit is canceled without repair.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Smart Appliance Tech's total aggregate liability for any direct loss or damage arising from our service shall be limited to the total amount paid by the customer for that specific service transaction. We shall not be liable for indirect, consequential, or incidental damages.